Collision Repair FAQs

If you’ve recently been in an accident, you probably have a lot of questions about collision repair, insurance claims, timelines, and costs. At our Priority Collision Centers in Norfolk and Chesapeake, Virginia, our goal is to make the repair process simple, transparent, and stress-free for drivers across Hampton Roads, including Virginia Beach, Chesapeake, Portsmouth, and Suffolk.

Below are answers to some of the most common questions we hear from local customers. If you need immediate help, our team is always available to assist.

Need help right away? Call our Norfolk Collision Center experts at 757-858-8888 or our Chesapeake Collision Center at 757-424-1925.

Getting Started After an Accident

Do I have to use the repair shop my insurance recommends?

No. You have the legal right to choose your own collision repair center—your insurance company cannot require you to use a specific shop.

Choosing a trusted, high-quality repair facility ensures your vehicle is repaired correctly—not just cheaply.

What should I do immediately after an accident?

• Move to a safe location if possible
• Check for injuries and call emergency services
• Document the scene and exchange information
• Contact your insurance company to start a claim

Taking the right steps early can help protect both your safety and your claim.

Should I drive my car after an accident?

It depends on the damage. If your vehicle has:

• Warning lights on
• Handling issues
• Loose or rubbing parts

…it may not be safe to drive. In these cases, towing is recommended.

Insurance & Claims

Where do I get a claim number?

Your insurance company will provide a claim number when you report the accident. Bring this with you when starting repairs so the process can move quickly.

Do I have to pay a deductible?

Yes—your deductible is determined by your insurance policy. You can confirm the exact amount with your insurance provider.

Who do I pay my deductible to?

In most cases, your deductible is paid directly to the collision center when repairs are completed. Always confirm details with your insurance company.

Will you work with my insurance company?

Yes. Both of our Priority Collision Centers works directly with insurance providers to streamline approvals, estimates, and repairs, making the process easier for you.

Repair Process & Timeline

How long will collision repairs take?

Repair time depends on:

• Severity of damage
• Parts availability
• Insurance approval timelines

You will receive a detailed estimate and timeline before repairs begin.

Collision Repair Process

What happens during the collision repair process?

When you bring your vehicle to our Norfolk collision repair center, the process typically includes:

Throughout the process, we keep customers informed with regular updates.

Parts & Repair Quality

Do you use OEM parts?

Whenever possible, we use OEM (Original Equipment Manufacturer) or manufacturer-approved parts to ensure the proper fit, safety, and performance of your vehicle.

If alternative parts are required, we will discuss the options with you before repairs begin.

How do I know if my car is a total loss?

A vehicle is typically declared a total loss when repair costs exceed its market value, as determined by the insurance company.

Will my car look the same after repairs?

Yes. Professional collision repair includes:

• Precision body work
• Factory paint matching
• Quality control inspections

Factory paint colors can be accurately matched to restore your vehicle’s appearance.

Rental Cars, Transportation & Convenience

Can you help me get a rental car?

Yes. Your insurance provider will outline rental coverage, and our team can help coordinate rental arrangements to keep you on the road.

Do you offer towing services?

Yes. If your vehicle is not drivable, towing can be arranged to safely transport it to our facility.

Do you offer rides or shuttle service?

Yes. Complimentary local pickup and drop-off services are available to make your experience as convenient as possible.

Quality, Warranty & Payment

Is there a warranty on repairs?

Yes. Priority Collision Centers provide a Limited Lifetime Warranty on body and paint repairs for as long as you own your vehicle.

Our team takes pride in delivering repairs that customers across Hampton Roads can trust.

How do you ensure quality repairs?

Our process includes:

• Certified technicians
• Manufacturer-recommended procedures
• Thorough inspections before delivery

Your safety and satisfaction are our top priorities.

What forms of payment do you accept?

We accept:

• Cash
• Checks
• Credit cards

After Your Vehicle Is Repaired

What should I do after picking up my vehicle?

When picking up your vehicle:

• Review the completed repairs with our team
• Ask any questions about the work performed
• Follow recommended care instructions for fresh paint

If you notice anything after leaving, simply contact us and we’ll be happy to assist.

Why Hampton Roads Drivers Choose Priority Collision Centers

Drivers across Norfolk, Virginia Beach, Chesapeake, Portsmouth, and Suffolk trust Priority Collision Centers because we offer:

• Experienced collision repair technicians
• Repairs for all vehicle makes and models
• Direct communication with insurance companies
• Lifetime warranty on body and paint repairs
• Friendly, transparent customer service

Our mission is to make collision repair as simple and stress-free as possible for Hampton Roads drivers.